Shipping policy

We ship all orders from our U.S. warehouse in Leadington, Missouri, and we work to get your Girl Chocolate to you quickly and in good condition.

Processing and dispatch

Orders are typically processed and dispatched within 1 to 2 business days. Because chocolate should not sit in transit over a weekend, we ship Monday through Thursday. Orders placed on a weekend or holiday, or late in the week, ship the next available shipping day. You will get a confirmation email with tracking as soon as your order ships.

Delivery times

Standard delivery within the United States typically arrives in 3 to 6 business days after dispatch, depending on your location. Faster options, when available, are shown at checkout. Delivery windows are estimates from the carrier, not guarantees.

Shipping rates

Your shipping options and prices are shown in your cart and at checkout, and can vary based on your delivery address and the option you choose. Standard shipping is free on subscription orders.

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package.

Warm weather and melting

Chocolate is heat sensitive. We ship early in the week and pack for transit, but during hot weather some softening can happen in the carrier's hands, which is outside our control. If you are ordering to a hot climate, we recommend selecting a faster shipping option and adding Shipping Protection at checkout.

Shipping Protection (optional add-on)

Shipping Protection is an optional add-on you can buy at checkout. It is a merchant guarantee, not an insurance policy. If you add it and your order is lost in transit, marked delivered but not received, arrives damaged, or arrives melted, we will replace it or refund it, at our choice, when you contact us within 30 days of the delivery date or expected delivery date at support@girlchocolate.co with your order number and, for damage or melt, a photo. Shipping Protection is non-refundable once your order ships.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or missing items, contact us within 30 days of delivery at support@girlchocolate.co with your order number and a photo of the issue so we can make it right.

Address accuracy

Please double check your shipping address at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.