Refund policy

Risk Free Returns & Refunds (30 Days)

Last updated: August 2, 2026

We want you to feel confident trying Girl Chocolate, risk free. If you’re not satisfied, contact us within 30 days of delivery and we’ll review your request and provide an appropriate resolution, which may include a refund to the original payment method, a replacement, store credit, or partial refund when applicable. To maintain the integrity of this policy, certain limits apply.

1) Return & Refund Window

Requests must be submitted within 30 days of delivery, based on the carrier’s delivered status.

2) Our Satisfaction Guarantee (First Order)

If you try Girl Chocolate and it is not for you, we will refund your first order. This is separate from damage, shipping problems, and order errors, which are covered in section 5 and are not limited to your first order.

How it works:

• Available on your first order only. One per customer, and one per household.
• Email us within 30 days of delivery.
• Chocolate pouch orders: we refund the full amount you paid.
• Kit orders: we refund 25 percent of the amount you paid.
• You do not need to send anything back. Keep the chocolate, and keep everything else that came in your kit.

We refund the amount you actually paid, so discounts, promotions, and subscription pricing are all handled automatically. Refunds are issued to your original payment method.

This guarantee applies to orders placed on or after August 2, 2026. If you ordered before that date, the guarantee that was published when you bought is the one that applies to your order.

3) Eligibility by Product Type

Food products, including chocolate and other edible items

For safety reasons, we cannot accept returns of opened food items once delivered. Unopened, factory sealed edible items may be eligible for return within 30 days if they are in original packaging and approved in advance. If your request qualifies, we may be able to resolve it without requiring a return shipment. In some cases, we may request basic order details and or a photo to ensure the request is handled accurately.

Non food products, including heating pads, tumblers, accessories, and future non food items

Eligible for return within 30 days if the item is unused, in original packaging, and in resalable condition.

4) Package & Bundle Orders

For orders that include multiple items or bundled products, we may offer partial refunds based on the specific item or items involved, rather than refunding the full order. Any remaining items must meet the eligibility requirements outlined in this policy.

5) Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery and include your order number and supporting photos when applicable so we can evaluate and resolve the issue promptly.

6) Refunds & Timing

After reviewing your request, we’ll provide the appropriate resolution, which may include a refund, replacement, store credit, or partial refund. Refunds are issued after eligibility is confirmed and, if a return is required, after the returned item is received and inspected. Processing times can vary depending on your bank or payment provider. Refunds and replacements are issued only through the original point of purchase, including girlchocolate.co, TikTok Shop, Amazon, or another authorized retailer.

7) Return Shipping & Fees

If a return is approved, return shipping costs are the customer’s responsibility, unless the return is due to our error or verified damage in transit. Any original shipping fees paid are non refundable.

8) Marketplace & Retailer Orders

Orders purchased through third party marketplaces, including Amazon and TikTok Shop, are subject to that platform’s return and refund policies and must be processed through the original point of purchase. This ensures accurate order records and the fastest resolution. For product support, you’re always welcome to contact us at support@girlchocolate.co

9) Not Eligible, Unless Required by Law

We do not accept returns or refunds for

• Opened edible items
• Requests submitted after 30 days
• Items returned without approval
• Gift cards
• Final sale items, if marked at purchase
• Orders not placed on girlchocolate.co, except for product support as noted above

10) Policy Limits & Verification

Our goal is to keep this policy simple, supportive, and consistent. As part of our review process, we may request reasonable documentation, such as photos for damaged or incorrect items, and confirm order details. Requests made under our Satisfaction Guarantee in section 2 are limited to one (1) per customer and one (1) per household. We may make exceptions at our discretion where the circumstances clearly warrant it. We reserve the right to decline requests that do not meet the terms of this policy or where the information provided is insufficient to complete the review.

11) How to Start a Return or Request Support

Email us at: support@girlchocolate.co with

• Your order number
• The item or items involved
• A brief description of the issue
• Photos, if applicable

If a return is approved, we’ll send return instructions. Items sent back without authorization may not be eligible for a refund.